Returns & Refund Policy

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Within thirty (30) days of receipt of your merchandise we will gladly accept your returns (except for AS IS Not Returnable & Special Orders as defined above). ALL returns require a return authorization number, must be sent prepaid freight and will require inspection upon receipt before any refund is transacted. No first time outbound freight will be refunded.

All returned merchandise must be uninstalled, unused and in NEW condition.

The returned merchandise must be in the original packaging, and include all the parts, instructions, and accessories. Packages that have been opened may be subject to additional fees, unless all parts, items and accessories with documentation are returned with the item again in the ORIGINAL packaging. To return merchandise, you must first contact us at 734-238-2254 for an RMA# (the RMA is only valid for fifteen "15" days) and we will provide the return shipping address. Send merchandise prepaid and insured with the RMA# printed on the box and include a copy of the original invoice.

Contact us for any return question at support@cpgens.com or by calling 734-238-2254.

Damaged Merchandise in Transit 

Claims for damage are different with UPS, FedEx and Truck freight "LTL" (Less Than Load) Carrier. When any carrier delivers a shipment to you, you are required to inspect the package and its contents, and then sign the receipt. Be sure you receive the number of cartons you sign for. Inspect each box for signs of damage; look for crushed, torn, open, or unsealed tape, etc. DO NOT accept ANY damaged goods.

Refunds

All refunds will be issued less the actual shipping charges. Allow up to 3 weeks for a Credit Card refund (some banks may take longer to process your refund).

In addition, some returns may be assessed up to a 20% restocking fee.