Shipping Policy

All shipping & Handling fees are for the the continental US & Canada. If your address is outside of the continental US & Canada there will be additional fees that apply.  Also additional shipping charges may include but are not limited to ferry charges, remote locations, island deliveries and re-consignments.  Freight trucks may or may not deliver down a dirt road.  Deliveries are made with semi-truck and trailer or straight box truck, this depends on what is available in your area.  Shipping service for all generators is Curbside service only, (Inside delivery will be an extra charge billed to you).  You Must Inspect the product BEFORE signing the Delivery Receipt.

Refused Shipment

Once a product has shipped and then refused or cancelled the customer shall be charged all shipping charges, and a 20% restocking fee (this covers the outbound freight, return freight, cost to receive and inspect all returned items).

For UPS or FedEx act as follows: If the package is obviously damaged, you can refuse delivery. Call us immediately so we can initiate the replacement process. Any damage found after opening your boxes and examining the merchandise should be reported to us within two (2) business days to expedite the replacement process.

For LTL Carriers (Truck Freight) act as follows: Before signing for delivery, inspect each carton carefully for signs of damage. If you find any damage (crushed, torn, open, unsealed tape or if damaged in any way) it must be noted on the freight bill "at time of delivery". If damage to the merchandise is severe, you MUST refuse delivery. Freight damaged items so noted at "time of delivery" and will be replaced/repaired by the Carrier (LTL Carrier reserves the right to repair or replace) at no charge by the LTL Carrier. Contact the LTL Carrier terminal and advise of the noted damage at time of delivery. They will give you instructions on inspection and filing your claim. If you accept the Damaged shipment You will have all responsibility to make a claim with the trucking company.

To protect yourself if you receive damaged merchandise, always keep the shipping cartons until your claim has been acknowledged and settled by the shipper. It is also a good idea to keep a detailed list of the damage and other documentation for your own file. If you accept damaged merchandise, the shipper (UPS, FedEx and truck freight ("LTL Carrier")) has the right to inspect the merchandise and original shipping cartons before processing your claim.

Order Tracking

Home Standby Generators, we will contact you to finalize arrangements for the pickup or delivery of your generator once the order is ready.

Portable Generators, when a tracking number is provided by the shipping carrier, we will update your order with the tracking information.

Log in to your Account to track your order, if you already have a tracking number you can use the onsite UPS Tracking Lookup form or go directly to the UPS website: https://www.ups.com/WebTracking/track